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Refund Policy

Effective Date: August 23, 2024
Applies To: Group Travel, Hotel Contracts, and FIT (Fully Independent Traveler) Bookings


At Wander World Destinations, we value transparency and strive to provide fair refund terms across all travel arrangements — whether you're part of a group booking or traveling independently. This policy outlines our refund terms for group contracts and FIT travel.
 

1. General Policy

  • All refund requests must be submitted in writing to Hello@wanderworlddestinations.com

  • Refund eligibility is subject to the cancellation terms of your specific itinerary or hotel/vendor agreement.

  • Any non-refundable deposits or vendor-paid fees are not recoverable unless specified in your agreement.
     

2. Group Travel Cancellations

Applies to groups of 10 or more rooms or travelers under a contract:

  • More than 90 days before check-in: Full refund minus a 3–5% processing fee.

  • 60–89 days before check-in: 50% refund of total amount paid.

  • 30–59 days before check-in: 25% refund of total amount paid.

  • Less than 30 days before check-in: No refund unless covered under Section 5 (Force Majeure).

  • Group attrition terms and deadlines apply per your signed hotel contract.
     

3. FIT Travel Cancellations
For individual travelers or non-contracted bookings (e.g., solo, couples, family trips):

  • 30+ days before check-in: 80–100% refund, depending on hotel/vendor policies.

  • 15–29 days before check-in: 50% refund of total amount paid.

  • 14 days or fewer before check-in: No refund unless permitted by hotel/vendor.

  • Airfare, insurance, or third-party ticketed events are subject to the provider’s own refund rules.

  • Some discounted or prepaid FIT bookings may be fully non-refundable. These terms will be disclosed before booking confirmation.

 

4. Partial Cancellations or Guest Substitutions
For group bookings, individual cancellations may be allowed within the group’s attrition allowance.

  • Name substitutions may be accepted at no cost if requested more than 14 days prior to check-in.

 

5. Force Majeure / Acts of God

  • In the event of natural disasters, political unrest, pandemic-related travel bans, or other unforeseen circumstances:

    • We will attempt to recover funds from hotels and vendors.

    • Refunds will be issued for recovered amounts, minus a 5–10% administrative fee.

    • Travel insurance is strongly recommended to protect against these risks.

 

6. Non-Refundable Items

  • Non-refundable hotel or supplier deposits

  • Service, processing, or booking fees

  • Airfare purchased outside of our system (or without refundable terms)

  • Travel insurance premiums (unless refundable by provider)

 

7. Refund Processing

  • Approved refunds are issued to the original payment method within 14 business days.

  • Refunds to third-party payers must be authorized in writing by the original customer.
     

8. Dispute Resolution​

  • Disputes regarding refunds should be submitted in writing.

  • We encourage amicable resolution but reserve the right to refer unresolved matters to mediation per the terms of your signed agreement.

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